Overview

Once a purchased software package has been activated or an activation has been attempted through the Microsoft site the package becomes none refundable. We cannot add the software package to our stock if an activation has been completed or attempted.
We cannot issue a refund if a customer has purchased the wrong product.
Example: A customer purchases a windows software package for a Mac machine.

winprosoft.com strives to provide our customers with superior assistance in regard to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30-day money-back guarantee, if the download wasn’t attempted,

Exchanges

winprosoft.com , will exchange software purchases for up to 30 days after order completion but only if the software has not been downloaded by the customer, you can also return your purchased software within 30 days if the software remains none downloaded for a full refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Refund Process

Refunds will be credited back to the credit/debit card that customers used to place their order, refunds are processed from our platform immediately the time taken to credit to the customer depends entirely on the customers card issuer and/or bank account.

How to initiate a Refund/Exchange

Contact us at {email: support@winprosoft.com} for questions related to refunds and returns.